Shipping policy

# Shipping Policy

At VERTEX, we deliver our products globally with fast, tracked express shipping—primarily serving customers in the United States, United Kingdom, Canada, Europe, and worldwide.

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 1. Order Processing Time
* All orders are processed, quality-inspected, and dispatched within **24 to 48 hours** (excluding weekends and statutory holidays).
* Once your order is dispatched, you will receive an automated tracking number via email and SMS.

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2. Estimated Shipping Times
We partner with premium international express couriers (such as DHL, FedEx, and UPS) to ensure prompt delivery:

* **United States & Canada:** 3 – 7 Business Days
* **United Kingdom & Europe:** 3 – 6 Business Days
* **Rest of the World:** 5 – 10 Business Days

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 3. Order Tracking
Once your package ships, you will receive an email containing a direct tracking link. You can track your parcel's real-time updates directly on our website or through the courier portal.

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 4. Customs, Duties & Taxes
For orders sent to the US and UK, standard orders fall under standard import thresholds and typically do not incur additional fees. However, any custom duties, tariffs, or import taxes levied by the destination country remain the responsibility of the recipient.

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5. Missing or Delayed Packages
If your tracking status shows "Delivered" but you have not received your package, or if your package is delayed past the estimated window, please contact our support team immediately at **elidrissi.steammed@gmail.com** or via WhatsApp at **+212 780-583028**. We will liaise with the courier to resolve the issue promptly.